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Helpline:
03000 41 3000
Email:
iask@kent.gov.uk

Telephone Helpline open Monday - Friday, 9am - 5pm

Accessibility Statement for IASK

This accessibility statement applies to www.iask.org.uk.

This website is run by Information, Advice and Support Kent. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Many Word documents and PDFs have accessibility issues including no suitable alternatives for non-text content, missing titles, no language assigned, are not tagged, and may be hard to follow for people using screen readers.
  • Some videos do not have captions and / or suitable non-video alternatives such as audio descriptions or transcripts
  • In places, text content is presented as images with no alternative available
  • The purpose of links cannot always be determined

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact iask@kent.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Information, Advice and Support Kent is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Documents

  • Many PDFs have images with blank or unsuitable alt text that are not marked as decorative. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).
  • Some PDFs are not tagged so are not accessible to screen readers. This fails WCAG 2.2 success criterion 1.3.1 (info and relationships).
  • A few Word docs have non-inline graphics. Screen readers may not read non-inline objects or may read them in the wrong order. This fails WCAG 2.2 success criterion 1.3.2 (meaningful sequence).
  • A lot of PDFs do not include a title. This fails WCAG 2.2 success criterion 2.4.2 (page titled).
  • There are PDFs that do not have a language assigned. This fails WCAG 2.2 success criterion 3.1.1 (language of a page).
  •  The accessible name on the orange speak button reads 'listen with the reachdeck toolbar' which does not match up to the visual label. This fails WCAG 2.2 success criterion 2.5.3 (label in name)

We plan to review all of our documents and replace them with accessible versions in future. Reachdeck is a third-party tool and we are investigating as to whether the issue with the label can be resolved.

Videos

  • One video has no captions or option to enable captions. This fails WCAG 2.2 success criterion 1.2.2 (captions [pre-recorded]).
  • Some videos have visual content that is not described by an audio description or in a transcript. This fails WCAG 2.2 success criterion 1.2.2 (audio description or media alternative). 

All of the videos on our website are provided by third-parties, we will be contacting them to ask if they will improve the accessibility of the videos that we embed.

Images of text

  • Some pages rely on graphics that include text. This fails WCAG 2.2 success criterion 1.4.5 (images of text).

We will produce text alternatives to replace or site alongside these graphics when the website is next reviewed.

Preparation of this accessibility statement

This statement was prepared on 31 May 2022. It was last reviewed on 10 October 2024.

This website was last tested in September 2024. The test was carried out by Kent County Council ICT Compliance and Risk Team.

The website is created using defined templates and blocks, for manual tests we chose a selection of pages that covered all of these templates and block variations. Automated tests were applied to the whole website.